A Dedicated Claims Desk, From FIR to Final Settlement
Aggregators disappear the moment you buy a policy. As your broker, we're contractually and ethically bound to help you claim — that's the whole point of using a broker.
Four steps, one point of contact
Report the Incident
Call our 24x7 claims desk immediately after an accident, theft, or damage. We'll guide you on the FIR and immediate next steps.
Document & Survey
We coordinate the surveyor visit and help you gather the right documents — RC, license, FIR copy, and policy schedule.
Repair & Cashless Network
Get your vehicle repaired at ICICI Lombard's network garages with cashless settlement, or file a reimbursement claim.
Settlement Follow-up
Our team tracks your claim status with the insurer and pushes for fast, fair settlement — you're never left chasing calls alone.
Documents you'll typically need
Keep these handy so your claim moves faster — our team will tell you exactly what's needed for your specific case.
- Copy of the insurance policy / policy number
- Registration Certificate (RC) of the vehicle
- Valid driving license of the driver
- FIR copy (for theft or major accidents)
- Repair estimate / garage invoice
- Photographs of the damage
24x7 Claims Helpline
For accidents, breakdowns or theft — reach us anytime, any day.